QTalo is committed to protecting customer data through a rigorous, standards-aligned security program. Our approach to security is comprehensive and proactive, grounded in best practices and tailored to the demands of modern infrastructure. We prioritize data protection by design, ensuring that privacy and security are embedded into every layer of our systems and workflows. Our program is built to meet regulatory expectations, maintain operational resilience, and uphold transparent security governance. These principles guide everything we do, from vendor selection to incident response because we take security seriously, and your trust demands nothing less.

QTalo aligns its security, privacy, and risk management programs with globally recognized standards and regulatory frameworks, including the SOC 2 Trust Services Criteria, ISO 27001 and ISO 27005, the General Data Protection Regulation (GDPR), PIPEDA (Canada), and NIST Cybersecurity Frameworks such as 800-30 and 800-37. These frameworks inform the design of our internal controls, shape our audit readiness, and drive our ongoing efforts to improve, adapt, and mature our security posture over time.

QTalo manages multiple categories of customer data, each protected by strict access controls and security protocols. This includes personal information (such as names, contact details, and unique identifiers), confidential business information (including financial records and operational insights), sensitive system data (such as credentials and internal reports), and regulated information as defined by global data protection laws. All data is handled in accordance with documented access control policies, encryption standards, and legal compliance requirements to ensure its confidentiality, integrity, and availability.

QTalo implements strong encryption practices to ensure the confidentiality and integrity of customer data at every stage. All data in transit is protected using modern cryptographic protocols, with secure transmission methods enforced for web traffic, file transfers, and communications. Data at rest is encrypted using AES-256 or equivalent standards, with both storage-level and file-level encryption applied across platforms. Encryption keys are securely managed using protected storage systems, regularly rotated, and tightly controlled through role-based access and multi-factor authentication.

QTalo enforces layered access protections to ensure that only authorized individuals can access sensitive systems and data. Multi-factor authentication (MFA) is mandatory for all personnel and customer access, and unique user IDs combined with strong password policies prevent credential sharing. Role-Based Access Control (RBAC) ensures that users only have access to the systems and data necessary for their job functions. Access permissions are regularly audited to maintain alignment with business needs, and all user registration and deregistration activities are tightly managed and fully logged.

QTalo performs full system backups on a recurring schedule to ensure data resilience and availability. All backup data is encrypted at rest and retained according to a rolling retention policy that supports both operational recovery and compliance needs. Regularly scheduled recovery tests are conducted to validate the integrity of backups and ensure that restoration processes function as expected.

All employees and contractors at QTalo sign confidentiality agreements during onboarding and are required to formally acknowledge their individual security responsibilities. A progressive disciplinary policy is in place to address violations of security procedures, ensuring accountability at every level. Annual security awareness training is mandatory for all staff to maintain a high standard of vigilance and preparedness. A dedicated security team oversees internal security operations, monitors compliance, and ensures continuous alignment with organizational and regulatory requirements.

QTalo integrates security throughout its development and operations lifecycle, ensuring that protection is embedded from design through deployment. Developers adhere to secure coding practices, supported by annual training and peer code reviews. Vulnerability management includes regular system scans, with findings triaged and remediated based on severity. Penetration testing incorporates both static and dynamic analysis prior to production releases. All critical systems are subject to continuous access logging and monitoring to detect and respond to suspicious activity. Non-production environments are fully segregated from production and operate using anonymized data to safeguard sensitive information.

QTalo maintains a structured Incident Response Plan that outlines clear escalation paths, defined response timelines, and established client notification procedures to ensure swift and effective action. Security incidents are classified by severity to guide prioritization, with immediate reporting and containment protocols in place to mitigate impact. All incidents are thoroughly documented, and root cause analyses are conducted to identify underlying issues and prevent recurrence.

QTalo’s Risk Management Program is built on a structured approach to identifying, evaluating, and treating risks across the organization. The program includes regular updates to the Risk Register and associated Treatment Plans to ensure evolving threats are addressed proactively. Continuous monitoring and executive-level reporting support informed decision-making and alignment with globally recognized frameworks such as ISO and NIST.